“Service Mobility is incredibly intuitive. This is going to save us millions of dollars.”

— Sr. Director of Operations at ADT

ADT provides security systems for residential customers across the globe. They needed our help to improve the software used by their service technicians. ADT’s service techs relied on an outdated and inflexible mobile application, and our goal was to design an app to meet the challenges of their unpredictable workday.

↑ Before our involvement, technicians had to keep track of 4 separate devices: a cell phone, Motorola device, GPS puck, and thermal printer. Now, a tech only needs to carry an iPhone.

↑ We learned a lot by shadowing Tyco technicians over the course of several days.

↑ Workflow analysis and storyboarding helped us flesh out the functional gaps that needed to be filled.

↑ Stakeholder co-creation sessions were key to getting a clear picture of how the future state of the app was viewed by the management team.

↑ Dozens of interactive widgets were generated over the course of the project.

↑ There are over 150 unique screens, and they were all compiled into a comprehensive application map.

↑ One of the key project restrictions was to use standard iOS widgets as much as possible, with the goal of minimizing development time.

↑ Because the app requires several complex functional protocols, there were a handful of instances where a custom UI widget was needed to achieve our goals.

“This is incredibly exciting! It’s going to be a great tool for us.”

— Director of Design & Planning at Tyco