“Service Mobility is incredibly intuitive. This is going to save us millions of dollars.”

— Sr. Director of Operations at Tyco

Tyco's service technicians were relying on outdated tools, and partnered with us to bring their application up to date with the latest technology. The previous app was difficult to navigate, hard to read, and was filled with a myriad of performance bugs. We were brought on to overhaul the functionality from the ground up, and to recommend a new hardware platform. A newly simplified workflow, added features, and a switch to iOS have increased productivity across the board. This application is now in use by thousands of Tyco technicians across the US.

↑ Before our involvement, technicians had to keep track of 4 separate devices: a cell phone, Motorola device, GPS puck, and thermal printer. Now, a tech only needs to carry an iPhone.

↑ We learned a lot by shadowing Tyco technicians over the course of several days.

↑ Workflow analysis and storyboarding helped us flesh out the functional gaps that needed to be filled.

↑ Stakeholder co-creation sessions were key to getting a clear picture of how the future state of the app was viewed by the management team.

↑ Dozens of interactive widgets were generated over the course of the project.

↑ There are over 150 unique screens, and they were all compiled into a comprehensive application map.